12ban's Privacy Policy — Your data is completely safe with us

1 Introduction

12ban (https://12ban.win) is fully committed to protecting its users' privacy. This Privacy Policy ("Policy") explains how 12ban collects, uses, stores, and safeguards your personal information.

This Policy applies to 12ban's website, mobile app, and all related services. By creating an account or using our services, you are considered to have automatically accepted this Privacy Policy.

We believe your data belongs to you — we only retain what is necessary to serve you better. Collecting anything beyond that goes against our policy.

2 What Information Is Collected

12ban collects your information in several ways. Details are provided below:

Information collected during registration:

• Full name & date of birth
• Mobile Number & Email Address
• Residential address & country
• Password (stored in encrypted form)
• Preferred language & currency

Information collected during KYC verification:

• Copy of national ID card or passport
• Selfie or Photo
• Utility bill or bank statement as proof of address

Information collected automatically while using the service:

• IP Address & Device Information
• Browser type & operating system
• Login Time & Location Data
• Gaming history & transaction records
• Cookies & Tracking Data

3 How your data is used

12ban uses your information for the following purposes:

4 Who your data is shared with

12ban may share your information with the following parties in limited circumstances and for specific purposes:

• Payment providers: Mobile banking operators including bKash, Nagad, and Rocket — used solely for processing transactions.
• Regulatory authority: As required by government or regulatory authorities in cases of legal obligation.
• Technology service providers: Hosting, cloud, and security services — bound by contractual confidentiality obligations.
• Fraud prevention services: Designated verification bodies for account security.

5 Cookie Policy

12ban's website and app use various types of cookies. Cookies are small data files stored on your browser or device that help enhance your experience.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences & settings.
• Analytics cookies: Used to understand user behavior — you can disable these at any time.
• Performance cookies: For monitoring site speed and performance.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit some site functionality.

6 Data security measures

12ban uses industry-leading security technology to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transfers on the website and app are encrypted.
• AES-256 Encryption: Sensitive data stored on our servers is protected with industry-grade encryption.
• Two-factor authentication (2FA): An additional layer of security for account access.
• Firewall & DDoS protection: Advanced technology to guard against cyberattacks.
• Regular security audits: Regular audits conducted by third-party experts.
• Restricted Access: Only authorized personnel can access your data.

7 How long your data is retained

12ban retains your information according to the following timeframes:

• While the account is active: All account data is securely stored.
• After account closure: Transaction records are retained for up to 5 years as required by legal obligations.
• KYC Documents: 3–5 years after account closure, as required by regulatory standards.
• Cookie Data: Session cookies are cleared when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, your data is securely deleted or anonymized.

8 Your Data Rights

As a 12ban user, you have the following rights over your own data:

To exercise any of your rights, please contact our support team. We aim to respond within 30 days.

9 Minor's Data

12ban strictly does not collect any information from users under the age of 18. Our services are intended for adults only.

• Age verification is carried out at registration.
• If it is found that a minor has created an account, that account and all associated data will be deleted immediately.
• If parents believe their child is using 12ban, please contact us immediately.

10 Policy changes

12ban reserves the right to update this Privacy Policy when necessary. If changes are made:

• The updated version will be published on the website.
• The "Last Updated" date at the top of the page will be revised accordingly.
• If significant changes are made, a notification will be sent to your registered email address.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

11 Get in Touch

For any questions, requests, or concerns about our Privacy Policy, our support team is always ready to help.

• Email: [email protected]
• Support Hours: 24 Hours, 7 Days a Week
• Response Timeframe: Up to 30 Business Days